Frequently Asked Questions

How far in advance do I need to book?
The earlier in advance you book, the better your chances of getting your first rental choice. We appreciate as much advanced notice as you can make, but work with you even if it’s a last minute request.

Do you deliver and set up?
Yes! We deliver and set-up all of our rental units. We set up at least 30 minutes before your event starts and inspect the inflatables for cleanliness and safety during set-up.

Do you charge for mileage?
Delivery is included in the rental fee for locations in Jonesboro. We do charge $0.70 per mile if you are located outside of the Jonesboro area.

Can you set up at a park?
Most of our rentals are delivered to customers homes, but we are able to deliver to parks or other public locations with advanced notice. It is the Renter’s responsibility to make any necessary reservations for the location and to ensure power is available. Renter must be present at all times with the inflatable unit.

Can inflatables be set up indoors?
Indoor set-up is just as quick and easy as outdoor set-up. The units are inflated with cold air and there is no exhaust. The only consideration is height and square footage needs to be larger than the inflatable.

What type of surface can inflatables be set-up on?
Typically we can set up on any surface as long as it’s level. Grass works best, but we can also set up on asphalt or concrete with advanced notice. It’s the Renter’s responsibility to make sure there are no underground irrigation pipes, buried electric cables, or phone cables near the area where the inflatable will be set up.

Do you require a deposit?
We typically charge a $50 deposit in order to book an inflatable. We will also contact you a few days before your event to confirm your booking. Payment in full will be due at the time we arrive to set-up.

How long can I keep the inflatable?
Included in your rental price we guarantee your rental will be set up and ready for use for at least six hours. However, serving you is our first priority. If you need the inflatable longer than six hours, we will be as flexible as possible to work around your schedule and needs.

Is there a cleaning fee?
Typically, we do not charge a cleaning fee. However, if excessive cleaning is needed, we may charge a cleaning fee of $50-$200 for things such as food, silly string, gum, candy, marker, paint, etc. We ask that you do not allow these substances on the inflatable.

What should I do to prepare for our rental?
The first thing to do is to measure your space to ensure you have room for the inflatable you are interested in renting. You’ll also need to ensure there is a power outlet available at least 100 feet from the location you need the inflatable set up. If you are interested in renting multiple units, you will need to ensure your location can provide sufficient wattage to support the units. Also, make sure there will be easy access to the setup site for delivery and that there are no rocks, sticks, animal droppings or other debris in the area. The area must be flat and free from tree limbs and any utility lines.

Can I keep the inflatable overnight?
We will work with you to accommodate an overnight rental as best as we can, as long as the unit is located in a secure location. We will need advanced notice of overnight requests, to ensure the inflatable will be available to you for an extended time. An additional fee will apply for extended rentals. Please let us know at the time of booking if you are interested in extended rentals, and we will do our best to work with your scheduling needs.

What are my responsibilities as the Renter?
At the time of set-up, a contract/liability waiver must be signed. A responsible adult must be assigned to supervise all activity in and around the inflatable unit while it is in use. The adult must know and enforce all safety rules. The renter is responsible for the safety of all participants and care of the equipment.

How many kids can be in the inflatable at one time?
As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. For slide units, only one child should go down at a time, for safety reasons.

Are your units safe?
Yes! Our units are constructed of industry standard vinyl and are fire retardant. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or sandbags. Our units are also inspected each year by the Arkansas Department of Labor, as required by law. Remember, adult supervision is a must. There should be no problems as long as you adhere to the safety and operating instructions.

What is your cancellation/rain policy?
Since we do not require deposits for bookings, we do ask for the courtesy of as much advanced notice as possible for any cancellations. Cancellation after set-up has begun forfeits any refunds, discounts or rain checks. Any rescheduled event is subject to availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it’s cloudy and rain is a possibility) for the time of your event, we can still setup if you choose however no refunds, discounts or rain checks will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues.

How long does it take to set up an inflatable?
On average, set up takes between 15-20 minutes per inflatable.

What kind of power is needed?
Each blower uses from 8 – 12 amps of power, some inflatables take one 20 amp circuit, while others can use 2 blowers on one standard 20 amp circuit. Our inflatable units plug into a standard 110V household outlet. We will supply a heavy-duty extension cord and ask that nothing else be plugged into the same outlet. If your rental unit requires more than one blower we recommend plugging in only one blower per circuit to prevent a blown breaker. Outlet must be within 100 feet of the location the unit is to be set up.

What method of payment do you accept?
We accept cash, CashApp, and check. We also accept Mastercard, Visa, and Discover, but all card payments require an additional processing fee.

%d bloggers like this: